- 24/7 customer support available
- Wide range of diverse casino games
- Attractive and well-designed website
- Welcome offer could be improved upon
- No US players accepted
Lucky 31 Casino was founded in 2012 and operates by MTM Corp Casinos. This operator runs several successful casino brands such as Dublin Casino and Casino Estrella.
Lucky 31 is renowned for its fast payouts, most of which are made within 24 hours. This is part of the reason it has such a high player approval rating. Again, they have a live casino focus as well and a similar dedication to covering some of the webs lesser known providers (Visionary Gaming, BetGames.Tv, Authentic Gaming etc.) and games that might not be found elsewhere. They also have a good selection of localized live dealer games from Evolution, including some rarer options.
Security
Lucky31 are part of the Starfish Media group. Lucky 31 Casino currently operates through a Curacao eGaming License.
This online casino provides support for some of the most popular payment methods today. This includes major credit cards, web wallets, UKash, TrustPay, Trustly and bank transfer.
Like most of its competitors, Lucky 31 uses SSL-encryption to ensure all transactions are secured and kept private at all times.
According to their financial policy, every withdrawal should be returned back to the main deposit method.
The Lucky 31 Casino instant play software loads super-fast and the headline banners are colorful and informative. The look and feel of Lucky 31 is clean, modern and user friendly. The site runs intuitively with smooth navigation through the different casino rooms.
Games & Software
Lucky 31 Casino delivers a gambit of 800 different games. These are powered by a selection of software developers, including some of the most well-known options like Netent, Betsoft, Yggdrasil Gaming and Microgaming.
Players will be able to access a wide range of high quality products, starting with a huge choice of different slot games.
Video slots lovers will have access to titles that include, Wild Wild West, Chibeasties 2, Matsuri, Gonzo’s Quest, Starburst, Beauty and The Beast, Prissy Princess, Mamma Mia, Big Bad Wolf, Greedy Goblins, and Aloha!
There is also a bunch of top progressive jackpot games available at the Lucky 31 Casino. Mega Moolah, Cash Splash and Mr. Vegas are just a small part of that list, also a few of the best jackpot slots around!
The site also offers up a great selection of table games, including titles such as Triple Edge Poker, French Roulette and Top Card Trumps.
Video poker options have also been added to the site, so fans of games like Tens or Better will be rolling.
One other nice addition to this platform is its live casino option with a direct feed from Fitzwilliam Casino and Penthouse Casino in Dublin, Ireland.
Here, customers can access the top live dealer games, including live Roulette and several variations of Blackjack Party, Dragonara Live Roulette and Baccarat Squeeze Control.
Lucky 31 Casino offers the option of playing absolutely free by simply clicking on the “play for free” button.
Bonuses & promotions
With this Lucky31 review, players can learn how they can get started with free cash for becoming a member of the site. An initial welcome offer is presented when making the first deposit to a new account and this offer can be claimed on mobile devices as well. New Lucky31 players are greeted with a great 131% match bonus that can be worth up to $131 in free cash. With this money, players can access over 600 game titles. A minimum deposit of $10 is required and there is a 30x wagering requirement.
The small disadvantage is that there were no free spin offer or a no deposit bonus for new players. The site may offer a no deposit bonus in the future. Free spins can also be earned through exclusive promos and these can be enjoyed on a large assortment of top-rated slot games. No deposit bonuses are a great way to get started since they are risk-free and still allow players to earn payouts.
Monday Free Spins
Every Monday, UK and other players can enjoy earning as many as 100 free spins on top slot games. The number of spins will be based on deposit amounts and players who add between $20 and $49 will get 15 spins. Deposits of $50 to $99 get 40 free spins and any deposit of over $100 will get all 100 spins. These can only be played on select games and the game titles will vary per week. All free spin winnings must be wagered 30x before withdrawing.
Surprise Happy Hour
Throughout the week, players at Lucky31 Casino will be able to grab a 25% bonus that can add an additional $100 to the account. This bonus is offered during the Happy Hour and will apply to all deposits that are made. This can occur at any time, so be sure to visit the promo page often and make a deposit of $20 or more to be eligible.
Deposit & money
Banking at Lucky 31 casino is pretty standard when it comes to the methods available, but certainly not transparent enough when it comes to times, limits and fees. Their FAQ section is helpful but only gives a vague commitment to process transactions ‘as soon as possible’. The payment methods vary from country to country, but the ones that are available are: paysafe, Skrill, Netteller, Visa, MasterCard, Cashlib, RapidPay, Ecopayz, and Neosurf. Lastly there is also bitcoin, which is pretty cool and one of the few online casinos so far that allows this well-known cryptocurrency.
Customer service
The players at Lucky31 can find answers to a lot of questions they might have in the FAQ section of the casino. Like many online casinos, Lucky 31 have received just a few complaints in their relatively short lifespan – however, their friendly customer support team seems to have resolved all the ones registered online.
If they happen to have any other inquiries, they can always contact the highly responsive Customer Support team of the interactive casino. There are a few options for a contact with the representatives of Lucky31.
There is the Live Chat feature which allows customers to talk directly to one of Lucky31’s operators. The Live Chat is open every day of the week and players can use this option whenever they have problem or a question for the Support team of the casino.
You can also send an e-mail to the Customer Support of Lucky31 and you will receive an answer in a timely manner. The address you can use to send your queries is [email protected].
To make the website easier to understand and more convenient for as many players as possible, Lucky31 supports a few languages. This helps virtual gamblers to solve their issues faster and easier. Customers do not have to worry if they do not speak English, Finnish, French, German and Portuguese.
Mobile
The Lucky 31 mobile casino is a good platform for any mobile user, offering an optimized service on all smartphone operating systems and browsers.
The Lucky 31 Mobile App can be easily installed on iPhone, Android or Windows Phone with internet access.
The games themselves, or at least the ones that work well on desktop, run smoothly however with no glitches or crashes during our experience.
Localization
Country/Regional Restrictions: Albania, Algeria, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Tunisia, Philippines, Poland, Russia, Serbia, Turkey, Ukraine The United Kingdom and U.S.A